Stay Calm and Assess the Situation
Whether it's a break-in, a storm, an accident, or a stray baseball, a broken window or glass door creates an immediate need for action. The first priority is always safety — for you, your family, and anyone nearby. Here's exactly what to do, step by step.
Immediate Steps (First 15 Minutes)
- Keep everyone away from the broken glass — clear the area, especially children and pets. Broken glass can scatter 10-15 feet from the point of breakage
- If it's a break-in, call 911 first — don't enter the building or clean up until police clear the scene
- Wear thick shoes and heavy gloves before approaching — glass shards can be nearly invisible on hard floors
- Photograph the damage — for insurance claims, document everything before cleanup. Take wide shots and close-ups
- Contain the glass — use a broom (not vacuum) to sweep large pieces into a thick cardboard box
Temporary Securing (First 1-2 Hours)
Once the area is safe, you need to secure the opening to protect against weather, insects, and intruders:
- Heavy-duty plastic sheeting or contractor bags — tape securely over the opening from the outside using duct tape or heavy packing tape
- Plywood board-up — for larger openings or if security is a concern, screw plywood over the opening from inside
- Cardboard — a temporary option for small window openings if you can't get to a hardware store immediately
- Remove remaining glass from the frame — loose shards in the frame are dangerous. Wear heavy gloves and carefully remove them
Insurance Tip
Most homeowner's insurance and renter's insurance policies cover glass breakage, including the cost of emergency board-up services. Your policy may even cover temporary board-up through your glass provider. File your claim as soon as possible — don't wait for the permanent repair.
Finding Emergency Glass Repair
Many glass companies offer 24/7 emergency services. When calling for emergency service:
- Describe the type and size of glass (window, door, storefront, etc.)
- Mention if it's a security concern (ground floor, commercial property)
- Ask about board-up service if you can't secure the opening yourself
- Get a time estimate — most emergency services arrive within 1-4 hours
- Ask about after-hours pricing — emergency rates are typically 1.5-2x normal rates
Types of Emergency Glass Situations
Home Windows
Standard window glass can usually be replaced same-day or next-day for common sizes. Custom sizes, tempered glass, or Low-E glass may take 2-5 business days to fabricate. Temporary board-up protects you in the meantime.
Sliding Glass Doors
Sliding door glass is typically tempered and large, making it more expensive and harder to source quickly. Emergency board-up is essential since a broken sliding door is a major security vulnerability. Read our sliding glass door repair vs. replacement guide.
Commercial Storefronts
Broken storefront glass is a security and liability emergency. Professional board-up services can typically arrive within 1-2 hours. Permanent replacement may take longer due to the size and type of commercial glass required. See our commercial glass cost guide for pricing.
Auto Glass
A shattered car window needs immediate attention. Cover the opening with a clear plastic bag and packing tape until you can get to a glass shop. Most auto glass companies offer same-day mobile service. See our windshield replacement cost guide.
